FaithLog Support

BYN Studios

Need a hand with FaithLog? Email us at hello@faithlog.space and we'll get back to you, usually within 2–3 business days. The answers below cover the questions we hear most.

Getting started

FaithLog works the moment you open it — no sign-up required. An anonymous account is created for you so your journals, prayers and reading rhythm are saved and can sync. Start by writing a journal entry, adding a prayer, or opening today's verse.

Accounts & syncing across devices

To keep your journals safe and use them on more than one device, link an email (or sign in with Apple or Google) from Profile. To move to a new device, use Profile → Link another deviceand scan the QR code shown on your other device. If entries aren't appearing, make sure both devices are online and signed in to the same account.

Full Access & subscriptions

FaithLog is free to use every day. Full Access is an auto-renewing subscription that removes the free limits and unlocks the deeper features — premium Scripture narration, interactive memorisation, the Study Companion, every theme and Private Vault. It comes in two plans, monthly or yearly, and the yearly plan works out considerably cheaper per month.

Your subscription renews automatically at the same price unless you turn off auto-renew at least 24 hours before the period ends. Cancelling doesn't end your access straight away — you keep Full Access until the period you already paid for runs out. Manage or cancel any time in your Apple subscription settings or your Google Play subscriptions. FaithLog can't cancel it for you — Apple and Google require subscriptions to be managed from your store account.

Already subscribed on another device or after a reinstall? Open Profile → Full Access and tap Restore purchases to bring it back. Purchases are handled by your app store, so refunds go through them: on Android, open your Google Play order history; on iPhone, visit reportaproblem.apple.com. If you bought Full Access on this website instead, email us and we'll sort it out directly.

Reading, reminders & widgets

You can record time in the Word by hand, by snapping a photo, or by finishing a Study session — all count the same toward your streak. Add FaithLog widgets from your home screen: long-press an empty area, then tap Widgets on Android or +on iPhone, and look for "FaithLog". It keeps your verse, prayer focus and streak one glance away.

Your data & privacy

Your entries are private — we don't sell your data, show ads, or track you across other apps. Read the full Privacy Policy and Terms of Use.

Deleting your account or entries

You can delete individual journals from within the app, or remove everything at once from Profile → Delete Account. That permanently deletes your journals, media, prayers, moods and account records from our systems.

Still need help?

Email hello@faithlog.space with your device model and Android or iOS version and a short description of what you're seeing — a screenshot helps us sort it out faster.